Frequently Asked Questions
Orders and Products
How do I contact customer service?
How do I place an order?
How long does it take to receive an order?
Orders will be shipped in seven to ten business days. Normal shipping times apply. All products ship out via UPS Ground. We will provide a UPS tracking number once the shipping process has begun.
What kind of warranty does the Breathe Easy Crib Mattress have?
The Breathe Easy Baby Sleep System comes with a ten-year limited warranty. Please visit our warranty page for further details.
What is your return policy?
If for any reason you are not satisfied with the Breathe Easy Baby Crib Mattress, it can be returned free of charge within the first 90 days from date of purchase. Contact us at firstname.lastname@example.org to process a return.
About the Breathe Easy Baby Crib Mattress
Why choose a Breathe Easy Baby Crib Mattress over a conventional filled mattress?
There are many reasons for choosing our breathable Crib Mattress, but the most important is safety. Our system provides your baby with an uninterrupted source of oxygen. With air permeability 330 times higher than a conventional mattress, it’s like your baby is sleeping on a bed of air. Your little one can breathe easier, and so can you.
Where is the Breathe Easy Baby Crib Mattress manufactured?
We are extremely proud of the fact that all Breathe Easy Baby Crib Mattresses are made in the United States. All components are shipped to our assembly facility in Detroit, Michigan, where our products are hand assembled with care. To ensure the highest quality standards, our assemblers undergo a rigorous training program.
Are there any hazardous chemicals in the Breathe Easy Baby Crib Mattress?
Absolutely not. Due to the nature of our design, there is no need for any of the potentially–hazardous fire retardant chemicals typically associated with conventional mattresses.
Is there any assembly required?
No. Your Breathe Easy Baby Crib Mattress comes fully assembled. Just remove the base from the shipping box and place into your baby’s crib. Once the Base has been placed in the crib, attach the Sleep Surface following our User Manual, and your Breathe Easy Baby Crib Mattress is ready for use.
How much weight will the Breathe Easy Crib Mattress support?
Your Breathe Easy Baby Crib Mattress is extremely durable and will support weights in excess of one hundred pounds.
How firm is the Breathe Easy Baby Crib Mattress?
Our Crib Mattress is compliant with the world’s only firmness standard, which was developed by the Australia/New Zealand Department of Health. The design also eliminates pressure points, cradling your little one for a comfortable night of rest.
What is the Sleep Surface made of?
The surface material and surrounding cording are made to our exact specifications using a highly durable, medical-grade, 100% spun polyester spacer fabric. The mesh material on the underside is made from polyester as well.
Will the Breathe Easy Baby Crib Mattress keep my baby warm enough at night?
Yes, as long as the room is kept at a comfortable temperature. Due to the porous nature of our Sleep Surfaces, your baby’s core body temperature will be determined by the room temperature.
Can you place a sheet over the Sleep Surface?
No. Any material placed over top of the Sleep Surface will 1) dramatically reduce air flow, and 2) provide risk of suffocation.
Can the Breathe Easy Baby Crib Mattress be used with any other baby monitoring devices?
Yes. To fully ensure your little one’s sleep safety, we recommend monitoring devices that clip onto your baby’s diaper or sleepwear.
Can the open area between the Base and Sleep Surface be used for storage?
No. To ensure proper air flow, the area beneath the Sleep Surface must always remain free of any objects.
Caring for Your Breathe Easy Baby Crib Mattress
How do I use and adjust my Breathe Easy Baby Crib Mattress?
How often should I wash my Sleep Surface?
The Breathe Easy Baby Sleep Surface is made from extremely durable, polyester spacer fabric and can be laundered as often as required. However, minor spills can be simply wiped away with a damp cloth.
To launder, wash in warm water, using infant-safe detergent. Dry on medium to low heat settings, or allow to air dry. For more information, refer to Section 3.0 of your User Manual.
For best results, we recommend using the Breathe Easy Baby Laundry & Storage Bags, available for purchase on our Accessories page.
What do I do if the Sleep Surface material is too taught after laundering?
After laundering your Sleep Surface, you may find it a bit snug when re-installing. Simply leave the Sleep Surface zipper partially unzipped. You can safely leave it ¼ to 1/3 of the way unzipped. After a few hours of use, the material will relax and can be fully zipped.
How do you maintain the Breathe Easy Baby Crib Mattress Base?
Due to its simplicity, the Base of our Crib Mattress is very easy to maintain. Spills that leak through the Sleep Surface can be cleaned from the Base bottom using a clean, damp cloth and/or infant-safe disinfectant.
What do I do if one or both arms won’t latch securely?
No need to worry. Your Breathe Easy Baby Crib Mattress simply requires a minor adjustment to the latch tension.
Locate the two horizontal set screws on the center of the arm. Use the screwdriver provided with your Crib Mattress to slightly tighten both screws (turning no more than the blade-width of the screwdriver at a time).
Refer to Section 1.3 of your User Manual for further information.